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Frequently Asked Questions

Upload images of your English and German Pokémon cards and find out what’s in your collection.

Whether it's WTC (Wizards of the Coast) or the newest set, all your cards can be recognized.

We regularly update the database to always provide the latest cards and market values.

Our tool is easy to use and intuitively designed to get you the results you want quickly.

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In this privacy policy, we, NeoGen Solutions GmbH (hereinafter referred to as NeoGen Solutions, we, or us), explain how we collect and otherwise process personal data. This is not an exhaustive description; other privacy policies or general terms and conditions, participation conditions, and similar documents may govern specific matters. Personal data is understood to be all information relating to an identified or identifiable person.

Introduction

We process your personal data partially automatically with the aim of evaluating certain personal aspects (profiling). We use profiling in particular to provide you with targeted information and advice on products.

Profiling

Within the framework of the data protection law applicable to you and to the extent provided for therein (such as in the case of the GDPR), you have the right to information, rectification, erasure, the right to restrict data processing and otherwise to object to our data processing, in particular for purposes of direct marketing, profiling carried out for direct advertising and other legitimate interests in processing, as well as the right to receive certain personal data for transfer to another body (so-called data portability).

Rights of the Data Subject

We may amend this Privacy Policy at any time without prior notice. The current version published on our website shall apply. If the Privacy Policy is part of an agreement with you, we will notify you by e-mail or other appropriate means in the event of an update.

Changes

Responsible for the data processing we describe here is NeoGen Solutions (c/o Hub Bern AG, Spitalgasse 28, 3011 Bern), unless otherwise stated in individual cases. If you have any data protection concerns, you can contact us at the following address: NeoGen Solutions GmbH, c/o Hub Bern AG, Spitalgasse 28, 3011 Bern and datenschutz@neosatoshi.com.

Controller

We primarily process personal data that we receive from our customers and other business partners in the course of our business relationship with them and other persons involved, or that we collect from users when operating our websites, apps, and other applications.

Collection and Processing of Personal Data

We use the personal data we collect primarily to conclude and process our contracts with our customers and business partners, particularly in the context of providing software services to our customers and purchasing products and services from our suppliers and subcontractors, as well as to comply with our legal obligations in Switzerland and abroad.

Purposes of Data Processing and Legal Bases

We may use Google Analytics or similar services on our websites. This is a service provided by third parties who may be located in any country in the world (in the case of Google Analytics, it is Google Ireland (based in Ireland), Google Ireland relies on Google LLC (based in the USA) as a processor (both 'Google'), www.google.com), with which we can measure and evaluate the use of the website (on a non-personal basis).

Cookies / Tracking and Other Technologies

In the context of our business activities and in line with the purposes set out in Section 3, we also disclose data to third parties, insofar as such disclosure is permitted and we deem it appropriate, either because they are processing it on our behalf or because they wish to use it for their own purposes.

Data Sharing and Data Transfer Abroad

We process and store your personal data for as long as it is necessary for the fulfillment of our contractual and legal obligations or otherwise for the purposes pursued with the processing, i.e., for example, for the duration of the entire business relationship (from the initiation, execution to the termination of a contract) as well as beyond this in accordance with legal retention and documentation obligations.

Duration of Personal Data Storage

We take appropriate technical and organizational security precautions to protect your personal data against unauthorized access and misuse, such as IT and network security solutions, access controls and restrictions, encryption of data carriers and transmissions, and monitoring.

Data Security

As part of our business relationship, you must provide the personal data that is necessary for the establishment and implementation of a business relationship and the fulfillment of the associated contractual obligations (as a rule, you have no legal obligation to provide us with data).

Obligation to Provide Personal Data

Privacy Policy

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These website terms of use ('Terms') set out the conditions under which you may use this website www.neosatoshi.com. Please read these terms carefully and ensure that you understand them. By first using this website, you are deemed to have agreed and you declare that you will comply with the terms and be bound by them. If you do not agree to these terms or do not wish to comply with them, you must refrain from using the website.

To the extent permitted by law, NeoGen Solutions accepts no liability for any foreseeable or unforeseeable damages, in contract, tort (including negligence), or unjust enrichment, for breach of statutory or other duties, arising in connection with the use (or inability to use) of the website and its content (including reliance on the content of the website).

Liability

NeoGen Solutions may change these terms at any time. Such changes will be binding on you upon first use of the website after the changes have been implemented. We recommend that you review this website from time to time.

Changes to these Terms

These terms are governed by Swiss law (excluding Swiss International Private Law and international treaties, particularly the Vienna Convention on Contracts for the International Sale of Goods of 11 April 1980).

Governing Law and Jurisdiction

If any provision of these terms is declared invalid or unenforceable by a court or tribunal of competent jurisdiction, such provisions shall, unless they materially affect the intent and purpose of these terms, be limited or eliminated to the minimum extent necessary to remain in full force and effect.

Severability Clause

For contact, please send an email to info@neosatoshi.com.

In these terms, the following expressions have the following meanings unless the context requires otherwise: 'Content' means all texts, images, audio, video, scripts, code, software, databases, and any other form of information that can be stored on a computer that appears on the website or is part of the website; 'NeoGen Solutions/we/us/our' means: NeoGen Solutions GmbH c/o Hub Bern AG Spitalgasse 28 3011 Bern

Definitions

The website www.neosatoshi.com is owned and operated by NeoGen Solutions GmbH.

About Us

The services on this website are provided exclusively to individuals or legal entities. Accounts registered by 'bots' or automated methods are not authorized and will be deleted. Each user is solely responsible for all actions performed through the services.

Users of the Services

Access to the website is free. It is your responsibility to make all necessary arrangements to access the website. Access to the website is provided as available over the internet ('as is' and 'as available'). NeoGen Solutions may change, suspend, or discontinue the website (or any part of it) at any time and without notice. NeoGen Solutions is not liable to you in any way if the website (or any part of it) is unavailable at any time and for any period.

Access to the Website

When opening a user account, you agree not to use your account or the services for illegal or prohibited activities. Unauthorized activities include, but are not limited to: Impairing our networks and servers while using the services, Uploading illegal content, including Child Sexual Abuse Material (CSAM) or related content, Violating or infringing the intellectual property rights of the company or any third party, Trading, selling, or otherwise transferring ownership of an account to third parties (except for lifetime accounts, which can only be sold or traded by the company), Setting up multiple free accounts (e.g., mass registrations, creating, and/or managing a large number of free accounts for a single organization or individual). Any account found engaging in the unauthorized activities mentioned will be suspended.

Authorized Use of the Services

The content included on the website and the copyright, trademark, and other rights on the website belong to NeoGen Solutions (or have been expressly licensed to NeoGen Solutions), unless otherwise indicated. The content is protected by applicable Swiss and international laws and agreements on intellectual property. Unless otherwise provided by applicable mandatory law, you may not reproduce, copy, distribute, sell, sublicense, store, or otherwise reuse content from the website without our express written permission. You may not use the content stored or downloaded from the website for commercial purposes without first obtaining a license from NeoGen Solutions (or our licensors).

Intellectual Property

Unless expressly stated otherwise, any links to other websites are not under the control of NeoGen Solutions. NeoGen Solutions assumes no responsibility or liability for the content of third-party websites. The inclusion of a link to another website on the website is for informational purposes only and does not imply any endorsement or approval of the website itself or of those who control it.

Links to Other Websites

The content of the website is for information purposes only and does not constitute advice on which you should rely. To the extent permitted by law, NeoGen Solutions makes no representations, warranties, or guarantees that the website will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.

Disclaimer

Terms of Use

Quick Card Recognition

Instantly recognize your Pokémon cards by simply uploading a photo.

Trade with Friends

Trade faster than ever with your friends without long calculations of the equivalent value.

Determine Collection Value

Photograph your master sets and get the current market value.

Discover Collector's Value

Quickly discover the rare and valuable cards in your collection.

Identify Edition

No more lengthy searches to find out which editions your cards are from.

Value Assessment

Get the current market value of your cards based on Cardmarket and TCGPlayer prices.

Contact

Contact Information