Privacy Policy
Last updated: February 19, 2026
Introduction
This Privacy Policy explains how NeoGen Solutions GmbH processes personal data when you use NeoSatoshi. We are a Swiss company and primarily comply with the Swiss Federal Act on Data Protection (FADP/revDSG). Where applicable (for example in the EU/EEA/UK), we also process personal data in accordance with the GDPR. This Policy applies to our website and Service.
Controller
Data controller: NeoGen Solutions GmbH, c/o Hub Bern AG, Spitalgasse 28, 3011 Bern, Switzerland. Contact: info@neosatoshi.com.
Collection and Processing of Personal Data
We process the following categories of personal data: account data (such as email address and user ID), subscription and payment data (processed by our payment provider, for example Stripe), usage and analytics data (for example events and device/app information), marketplace integration data (such as shop domain, marketplace settings, and OAuth tokens stored securely), user content (such as uploaded card photos and listing notes), and support communications.
Purposes of Data Processing and Legal Bases
We process personal data to provide and operate the Service (including card detection and exports), manage accounts, process payments and subscriptions, provide customer support, prevent abuse and ensure security, improve and develop the Service, and comply with legal obligations. Depending on the context and applicable law, processing is based on contract performance, consent, legitimate interests, and/or legal obligations.
Cookies / Tracking and Other Technologies
We use essential cookies and similar technologies to provide the Service (for example authentication and security). We may use analytics (for example Firebase Analytics) to understand how the Service is used and to improve it. Depending on your location and applicable law, we may request consent before enabling non-essential analytics. You can control cookies in your browser settings and change your choices anytime via 'Cookie settings' in the footer or dashboard.
Data Sharing and Data Transfer Abroad
We share personal data with service providers that help us operate the Service (processors), such as hosting and cloud providers (for example Google/Firebase and AWS) and our payment provider (for example Stripe). If you connect marketplace integrations (such as eBay or Shopify), data is exchanged with those services as needed to perform the actions you request. Some providers may process data outside Switzerland (for example in the EU/EEA or the USA). Where required, we use appropriate safeguards for international transfers.
Duration of Personal Data Storage
We retain personal data as long as necessary for the purposes described in this Policy, including the duration of your account and any applicable legal retention periods. You can delete certain data within the Service (for example listing archive entries). We may retain security logs for a limited period and longer where required by law or to enforce our Terms.
Data Security
We take appropriate technical and organizational security precautions to protect your personal data against unauthorized access and misuse, such as IT and network security solutions, access controls and restrictions, encryption of data carriers and transmissions, and monitoring.
Obligation to Provide Personal Data
As part of our business relationship, you must provide the personal data that is necessary for the establishment and implementation of a business relationship and the fulfillment of the associated contractual obligations (as a rule, you have no legal obligation to provide us with data).
Profiling
We do not use automated decision-making that produces legal effects about you. We may use aggregated usage analytics to improve the Service.
Rights of the Data Subject
Subject to applicable law (FADP/revDSG and, where applicable, GDPR), you may have rights such as access, correction, deletion, restriction, objection, and data portability. To exercise your rights, contact us at info@neosatoshi.com. You may also have the right to lodge a complaint with a competent supervisory authority.
Changes
We may amend this Privacy Policy at any time without prior notice. The current version published on our website shall apply. If the Privacy Policy is part of an agreement with you, we will notify you by e-mail or other appropriate means in the event of an update.